Privacy Policy

Cloud Care Clinics is committed to protecting your personal health information and safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal information you provide through contact forms, appointment requests, or online submissions (e.g., name, email, phone number).
• Health-related information submitted for appointment scheduling, inquiries, or service requests.
• Technical data collected automatically (e.g., IP address, browser type, device information, and website usage statistics).

How We Use Your Information

We use your information to:

• Schedule appointments and respond to inquiries.
• Provide medical and administrative services.
• Improve our website’s performance and user experience.
• Communicate updates, reminders, or information related to your care.
• Comply with legal or regulatory requirements.

We do not sell, rent, or trade your personal information.

How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or misuse. All data is stored securely and accessed only by authorized personnel in accordance with Ontario’s Personal Health Information Protection Act (PHIPA).

Sharing Your Information

We may share your information only when necessary:

• With healthcare providers involved in your care.
• With service providers who support clinic operations (e.g., secure email, booking systems, administrative support) under strict confidentiality and data protection agreements.
• When required by law, regulation, or court order.

Use of Service Providers Outside Canada

In some cases, personal information may be accessed or processed by authorized service providers located outside of Canada for administrative and operational purposes, such as appointment booking or general inquiries.

When this occurs, Cloud Care Clinics ensures that:

• Access is limited to the minimum necessary information.
• Service providers are bound by strict confidentiality and data protection agreements.
• Appropriate safeguards are in place to protect your personal health information in compliance with Ontario’s Personal Health Information Protection Act (PHIPA).

Cloud Care Clinics remains fully responsible for the protection of your information at all times.

Cookies & Website Tracking

Our website may use cookies or analytics tools to improve functionality and understand user behavior. These tools do not collect identifiable personal health information.

Your Rights

You have the right to:

• Access your personal information.
• Request corrections to inaccurate information.
• Withdraw consent (where applicable).
• Ask how your information is used or shared.

Requests can be made by contacting our clinic directly.

Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of those websites.

Updates to This Policy

We may update this Privacy Policy periodically. The updated version will always be posted on our website with the effective date.

Contact Us

If you have questions or concerns about your privacy, please contact us:

Cloud Care Clinics
55 Dundas St E, Toronto, ON M5B 1C6
📞 Phone: 416-361-6000
📧 Email: info@cloudcareclinics.ca