Important information about our clinic operations due to COVID-19 Learn More

Cloud Rehab Clinic

Cloud Rehab Wellness now offers Virtual Care physiotherapy and chiropractic services! Our clinicians are assessing and treating you from the comfort of your own home through virtual appointments. Accepting new and existing clients! Unsure if Virtual Care is for you? Contact us  and set up a free 15-minute phone or video call consultation with one of our clinicians! Currently, SunLife, Canada Life/Great West Life, Manulife, Green Shield and Bluecross provide coverage for Virtual Care. If you have questions about your coverage, please call your insurance company for details.

Virtual appointments (through video call) may involve and are not limited to the following:

  • Interview 
  • We discuss your health history and concerns
  • Physical Assessment 
  • We observe your range of motion, painful movements, functional movements and specific tasks you have trouble with
  • We teach you how to do a self-exam that you report back 
  • Clinical Impression/Diagnosis
  • Treatment Plan For Your Specific Condition 
  • Education
  • Pain Management 
  • Lifestyle 
  • Guided Active Rehabilitation (Exercises & Stretches for your specific condition)
  • Home Exercise Programs
  • Home Office Ergonomic Assessments 
  • Diet and Nutrition Consultations 
  • Self Acupressure Techniques 
 Some Conditions that are treated effectively through an online platform include:
  • Musculoskeletal conditions (i.e. muscle strains, joint sprains, etc.)
  • Chronic pain conditions
  • Low back pain
  • Sciatica pain
  • Neck Pain
  • Headaches
  • Scoliosis
  • Pre-operative and post-
  • operative rehab
  • Effective non-internal treatment techniques for Pelvic Health clients:
  • Pain with sex or painful intercourse
  • Urinary & Bowel
  • incontinence or pain
  • Pelvic organ prolapse
  • Pelvic pain
  • Birth preparation &
  • recovery
  • Postpartum return to
  • exercise
  • Cesarean recovery and more!

Patients must understand and acknowledge the limitations of Virtual Care, specifically with respect to: care and communication with patients, including limitations to the performance of certain orthopaedic, neurological and chiropractic and physiotherapy assessments; limitations to providing a definitive diagnosis (in which case a clinical impression may be more appropriate), and recognition that no hands-on assessment or care will be provided through Virtual Care.

Click here to read individual clinician bios to learn about specific services they each provide. 

The easiest way to book your appointment with us is through our website booking page OR you may book with our clinicians directly on the Mediseen App:

Queenie Wu (Physiotherapist) Book here
Dr. Frank Nhan  (Chiropractor) Book here
Zach Chan  (Physiotherapist)

  1. Click “Book Virtual Care”. This platform is PHIPA & HIPAA compliant.
  2. Set up a patient account on the Mediseen platform.
  3. Check available appointment times and request your preferred appointment date and timeframe with a clinician (NOTE: The application requires you to input your credit card information to book an appointment BUT you WILL NOT be charged. Payments will follow usual Cloud Rehab Wellness procedures with our receptionist submitting the claim to your insurance company and you will pay any outstanding difference via an email invoice sent to you later. If you do not have insurance you will receive an email invoice with the session fee).
  4. Once your appointment is booked and confirmed with a clinician, you will receive an email &/or text message confirmation.
  5. Log into your Mediseen patient account for appointment details (i.e. start time, appointment length, mandatory questionnaires or forms to complete, etc.) Please put your appointment date and time into your smartphone or calendar reminders if possible.

We have a 24-hour cancellation policy charging the full session fee (fees are paid out of pocket and are not covered by your insurance) so please call or email us at least 24-hours in advance if you are unable to attend your scheduled appointment.

On the day of your virtual appointment, please connect at least 5 minutes before your actual appointment to allow for troubleshooting or technical issues.  

Virtual Care Fees:
FREE 15-minute consultation with a clinician over the phone or a video call

  • 30MINS – $70
  • 45MINS – $90
  • 60MINS – $110
  • 30mins – $80
  • 45mins – $100
  • 60mins – $125

60MINS – $110

Prior to your initial assessment you MUST fill out a questionnaires package sent to your email
60mins – $125